FAQs
My ring doesn’t quite fit, can it be re-sized?
Yes, we can do this please send it back to us with the correct size required and we will get it done ASAP so you can enjoy your beautiful jewellery, if you enclose £5 with your ring for the return postage charge or call to pay this over the phone.
Do you make bespoke jewellery?
Yes, we do and love getting lots of different requests, please call us on 01595830275 or email info@shetlandjewellery.co.uk with your ideas.
Can you ship worldwide?
Yes, we regularly ship all over the world we will email overseas orders tracking details so you can keep an eye on your jewellery arriving.
Can you deliver to another address?
Yes, this is no problem at all you can add in different shipping address whilst ordering online and there will be no payment information with the order, the receipt will be emailed to the buyer and if ordering over the phone just ask for this too. We can also gift wrap and add a small gift note.
How to get my finger sized?
The best and more accurate way is to pop into your local jewellers and get sized, if this isn’t possible then I can send you a ring sizer for a small fee, although we feel getting your finger measured professionally is more accurate.
How to clean my jewellery?
Preferably you can post it back to us or take it along and we will get it cleaned for a small charge. You can otherwise purchase gold or silver dip for most jewellery shops to clean the items yourself.
What length are your chains?
Our standard length is 45cm’s (18 inch) other lengths are available on request.
What happens if my finger turns green/black where I’ve been wearing my ring?
The rings can react with chemicals such as hand cream, gel, sanitiser, it can also react to your own skin, so be careful and remove your ring to wash hands etc. If the problem persists the rings can be rhodium plated for a fee, if you would like this done then please return the item to us.
What happens if my finger turns green/black where I’ve been wearing my ring?
The rings can react with chemicals such as hand cream, gel, sanitiser, it can also react to your own skin, so be careful and remove your ring to wash hands etc. If the problem persists the rings can be rhodium plated for a fee, if you would like this done then please return the item to us.
Do you gift wrap?
Yes, there is an option on the website or just ask when placing over the phone orders there is no extra charge for this.
Can my old jewellery be made into a new piece?
Yes, we love seeing old pieces being created into beautiful new designs, there’s two options we can re-design into a completely new piece of jewellery or we can melt the old jewellery into a cast of a stock item.
I have another question that’s not listed here.
Please fill out our contact form and we will get back to you asap.
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